Faq – Gunjan Thani Label

Frequently asked questions

Account

Payment

Returns

Others

Questions about Account

1I forgot my password. How do I obtain it?

Click here to have your password reset and e-mailed to you. If you experience difficulty, you may also contact GTL.

2I forgot my Username. How do I obtain it?

Your username is the email address associated with your GTL contact record. If you experience difficulty, contact GTL.

3I’m a new visitor to GTL. How do I login?

As you explore GTL web sites you may encounter content that is only accessible to GTL Members and registered visitors. Should you encounter this type of content, a login screen displays and you need to create an account. Upon completing the registration process you will be able to login using the email and password you entered during account creation. For return visits enter your Username and Password in the login box, which is located throughout the GTL site.

Questions about Payment

1What payment methods do you accept?

There are a growing number of options for paying for transactions online. From credit cards and debit cards to electronic wallets, people want more and more versatility in their online shopping. You don’t have to offer it all, but make sure that you’re explicit about what you do accept. If you use a platform like Square or PayPal, make sure you let people know so they have that option in addition to others.

2Do you have gift packaging options?

People love buying gifts online, and especially if they can ship them straight to the recipient. Therefore, they’ll often want an option where the invoice is left out of the box or pricing is excluded. Perhaps they’re shipping it to themselves but want a gift receipt for the person getting it. You might even want to consider offering special packaging for gift purchases, but only if it’s within your means.

3How do I cancel/modify an order?

This might seem like something that you want to deter, but it’s bound to happen in every business. Therefore, the best thing that you can do, again, is to be transparent and honest with your audience about how it works. Whether it’s because of a shipping delay, a change of heart, or even just an accidental purchase (which usually only happens with “one-click ordering”, but still needs to be considered), some people may want to cancel or change their order.

Questions about Returns

1What is your return/exchange policy?

Another pressing question that every retail brand is tired of answering: how do you handle returns and exchanges? In addition to having a dedicated section or page regarding the return and exchange process on your website (do you have one yet?), you should have a question and answer on your FAQ page that explains it to your shoppers.

2Refunds and exchange process?

One weeks only

3What is your sizing guide for clothing and apparel?

Size chart in mention in product page.